Privacy Policy

1. Introduction – Vistex, Inc. (“Vistex”, “we”, “us”, “our”) takes privacy of its employees, job applicants, and customers very seriously. This privacy policy describes how and why we obtain, store and process data which may identify you. This privacy policy is applicable to every employee and any visitor to www.vistex.com, https://academy.vistex.com/learn, or other Vistex websites (“Site” or “Website”).

2. Information Collection – Vistex may collect personal information from you when you use the Site, including without limitation when you register with the Site for mailing lists, online surveys, marketing materials, seminars, training, promotions, sweepstakes, or when you voluntarily submit personal information to Vistex for any other reason. Personal information is any information that may be used to identify an individual, which may include full name, e-mail address, postal address, phone number, job title, and name of company/organization.

Vistex does not automatically collect personal information. Except as otherwise set forth in this policy, when personal information is collected or requested, you will be informed of the purpose for the request. When and where applicable, we will provide you with the opportunity to opt-in, where we will require your affirmative consent before we use your information for purposes other than the purpose for which it was submitted.

3. Personal Information Usage – We may use third-party analytics services to help understand your usage of our website. In particular, we may provide a limited amount of your information (such as IP or email address) to these third-parties and utilize them to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, third-parties analyze your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. We may also use third-parties as a medium for communications, either through email, or through messages within our website or product(s). As part of our service agreements, third-parties collect publicly available contact and social information related to you, such as your email address, company, job title, photos, website URLs, social network handles and business addresses, to enhance your user experience.

If you choose to provide us with your personal information, Vistex will not sell, transfer or trade your personal information to any third-parties for the purpose of marketing non- Vistex services without your explicit permission unless you have specifically consented to another type of use, either at the time the personal information is collected from you or through some other form of consent. Vistex may receive and process your personal information to improve our Website and its offering to you, personalize your interaction with the Website, communicate with you to provide updates on our latest announcements, products, services, or training, and any other items that you elect to receive from Vistex. Additionally, your personal information may be used by this website to complete transactions for services rendered or for fulfillment of services, products or training that you may have ordered or received that are run from this Site by Vistex. At any point in time, Vistex may also disclose your personal information as required by law or legal process.

As a software and services firm, Vistex may also share your personal information with our subsidiaries or vendors in accordance with this policy and to fulfill the requested services.

• Your personal information will only be shared outside of Vistex where the following circumstances are met:
  • 3.1 When we have your consent
  • 3.2 When we need to share your information to provide the service or product you have requested
  • 3.3 When we need to send the information to companies who work on behalf of Vistex to provide a product or service to you
  • 3.4 Vistex will only send the elements of your personal information that are required to complete the transaction and obtain the service/product
  • 3.5 When required to do so, we will disclose your personal information to federal, state and local law enforcement officials, to enforce the law, or in urgent circumstances, to protect your personal safety, the safety of others or our websites
  • 3.6 In connection with an investigation of suspected fraud or a violation of our terms, conditions, policies or guidelines
  • 3.7 If a Vistex employee, as required to fulfill the conditions of employment. If a job applicant, as necessary to evaluate suitability for open positions
  • 3.8 In connection with any merger, change of control, or sale involving all or a part of Vistex, Inc.

4. Protection for Children – Vistex does not knowingly solicit or collect personally identifiable information from children under the age of 13 on the Site. If at any time in the future we plan to collect personally identifiable information from children under 13, such collection and use shall be done in compliance with the Children’s Online Privacy Protection Act and appropriate consent from child’s parent or legal guardian will be sought. When Vistex becomes aware the personally identifiable information from a child under 13 has been collected without such child’s parent or guardian’s consent, Vistex will use all reasonable efforts to promptly delete such information from its database.

5. Cookies – Vistex’s website and online services may use “cookies.” Cookies enable you to personalize your experience on our sites, enable chat functionality, and tell us which parts of our websites people have visited, help us measure the effectiveness of ads and web searches, and give us insights into user behavior so we can improve our communications and solutions.

You may adjust your cookie preferences directly on our website at any time. If you want to disable cookies in your web browser, check with your provider to find out how to disable cookies within your Privacy Preferences and/or Settings (based on operating system). Because cookies are used throughout our websites, disabling them may prevent you from using certain parts of the sites.

The cookies used on our websites have been categorized based on the  definitions below.   We use the following categories on our websites and other online services:

Type 1 — Strictly Necessary Cookies

Also called first-party cookies, these cookies are essential to enable you to browse our website and use its features. Without these cookies, all the features of our website will not be available to you.

Type 2 — Performance Cookies

These cookies collect information about how you use our website like which pages you visit and which links you have clicked. This data is aggregated and anonymized, and can not be used to identify you. Their purpose is to help improve and optimize our website and make it easier for you to navigate.

Type 3 — Functionality Cookies

These cookies allow our websites to remember choices you made in the past while browsing. For instance, we may store your geographic location in a cookie to ensure that we show you our website localized for your area or in your preferred language. They may also be used to keep track of what featured products or videos you have viewed to avoid repetition. The information these cookies collect will not personally identify you, and they cannot track your browsing activity on non-Vistex websites.

6. Sites – You should be aware that information which is voluntarily included and transmitted online in a publicly assessable forum such as a blog, chat room or social networking service may be viewed and used by others without any restrictions. Vistex is unable to control such uses of your information, and by using such services and publicly posting your information you assume the risk that the information provided may be viewed and used by third parties for any number of purposes. The Site may enable you to integrate with certain third-party sites and services, such as social networks like LinkedIn and Facebook. These features may enable integration and/or access to your social networking accounts. We do not control your social networking profile, modify your social networking privacy settings or establish rules about how your personally identifiable information on the social networking services can be used. You are encouraged to read all policies and information on the applicable third-party sites and social networking services to learn more about how they handle your information before using any such features made available to you on the Site.

Vistex is not responsible for any acts or omissions by any third-party sites and social networking service provider or their platform.

Similarly, please note that Vistex is not responsible for the collection, use and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Google, LinkedIn, Microsoft, Twitter or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Data you disclose to other organizations through or in connection with the Sites or the Social Media Pages. The Sites’ use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements referenced therein.

7. Promotions or Offers – Vistex may provide the opportunity to participate in promotions or offers on our Site. If you participate, Vistex will request certain personal information from you. Participation in these promotions or offers is completely voluntary. The requested information typically includes contact information (such as name, e-mail address, company name and telephone number and/or demographic information). Vistex uses this information to notify participants and send other forms of communication, such as e-mail newsletters. Subject to section 3, Vistex will not share personal information you provide through a promotion or offer with other third parties, unless Vistex gives you prior notice and choice.

8. Information Security – Access to certain Vistex web pages, services, products and activities may require a username and a password. It is your responsibility to maintain the confidentiality of your username and password information. In certain sections of our website, Vistex may use industry-standard encryption and secure databases to enhance the security of data transmissions. We also have reasonable security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our Site.

We maintain physical, technical, and administrative safeguards consistent with legal requirements and designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. While Vistex strives to preserve your personal information on our network, due to the inherent security risks of Storing and transferring data on the wired or wireless Internet, no network is fail-safe and Vistex cannot guarantee the security of the information you transmit to us. Vistex recommends that you change your password frequently, where applicable, and that you use the latest browser version.

As set forth in applicable law, we will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable state and federal laws) stored by or for us. By disclosing your email address to us for any reason, you expressly consent to receive electronic notice from us in the event of such a security breach.

9. Retention of Personal Information – To the extent permitted or required by applicable law, we retain personal information we obtain about you as long as: (a) we need the information for the purpose(s) for which we obtained it, in accordance with this Policy; or (b) we have another lawful basis, as stated in this Policy or at the point of collection, for retaining the information beyond the period for which it is necessary to serve the initial purpose for collecting the personal information.

10. Your Privacy Rights and Choices – Certain data protection laws may provide you with more privacy rights than those listed above, depending on your citizenship or residency.

A. Privacy Rights for Individuals in the European Economic Area (“E.E.A.”)

Under the European Union’s General Data Protection Regulation (“GDPR”), individuals in the E.E.A. have additional privacy rights:

• Right to be Informed. Individuals have the right to transparency regarding our collection of personal information.
• Right of Access. Individuals have the right to know exactly what information is held about them and how it is processed.
• Right of Rectification. Individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
• Right to Erasure. Also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
• Right to Restrict Processing. An individual’s right to block or suppress processing of their personal data.
• Right to Data Portability. This allows individuals to retain and reuse their personal data for their own purpose.
• Right to Object. In certain circumstances, individuals are entitled to object to their personal data being used.
• Rights of Automated Decision Making and Profiling. The GDPR has put in place safeguards to protect individuals against the risk that a potentially damaging decision is made without human intervention.

If you wish to exercise your rights under the GDPR, please contact us using any of the methods provided in the “Contact Us” in Section 15 of the Privacy Policy. You can also contact the appropriate National Data Protection Authority by visiting the following website: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

B. Your California Privacy Rights

If you are a California resident, you may also have additional privacy rights under the California Shine the Light law (Civil Code Section § 1798.83) and the California Consumer Privacy Act (“CCPA”) (Civil Code Section § 1798.100).

The Shine the Light law permits users of our Website and our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@vistex.com or write us at Attn: Vistex Privacy Office, 2300 Barrington Road, 7th Floor, Hoffman Estates, IL 60169.

To learn more about your California privacy rights under the CCPA, please visit CA Privacy Policy.

11. Third-Party Content – In some cases, third-party websites are provided. These links are provided solely as a convenience to you. If you use these links, you will leave the Site. Vistex has not reviewed all these third-party sites in their entirety, neither does it control nor is responsible for any of these sites, their content or their privacy policies. Thus, Vistex’s provision of such links is not an endorsement and Vistex does not make representation about them or any information software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to the Site, you do so at your own risk.

12. Communication with Vistex – Except as set forth in any other agreements between you and Vistex that specifically provide otherwise, any communication or material you transmit to us electronically, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary; anything you transmit or post may be used by us for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting; and you expressly agree that we are free to use any ideas, concepts, know-how or techniques contained in any communication you send to us without compensation and for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and services using such information.

13. Changes to the Privacy Policy – Vistex reserves the right to change this policy at our discretion at any time by posting such changes here. You are encouraged to check this web page frequently. If we make substantial changes in the way we use your personal information, we will make the information available to you in advance by posting a notice on this Website or through an e-mail to your primary e-mail address on record. Your continued use of this Website after we revise this policy means you accept those changes, so please check the policy periodically for updates.

14. Data Storage and Transfer – This Website may or may not be maintained in the United States of America. By using this Website to the extent applicable to users outside of the United States of America, you freely and specifically give us your consent to import/export your personal information to the USA or elsewhere. If we transfer personal information and process it in the USA or elsewhere, it will be done in accordance with applicable law and regulations and using appropriate safeguards when necessary.

15. Questions, Comments, Concerns – Vistex respects your privacy and is committed to protecting the personal information you share with us. You may contact Vistex with questions, comments or concerns regarding your individual privacy issues that may arise as a result of using the Site at privacy@vistex.com or through postal mail:

• Vistex, Inc.
• Attn: Vistex Privacy Office
• 2300 Barrington Road
• Hoffman Estates, IL 60169

For residents within EU member countries, you may contact Vistex GmbH with questions, comments or concerns regarding your individual privacy issues that may arise as a result of using the Site at privacy@vistex.com or through postal mail:

• Vistex GmbH
• Altrottstrasse 31
• D-69190, Walldorf
• Germany

16. Effective Date – This policy was placed in effect on December 14, 2017. Last Modified: December 13, 2023.